Terms of service

Welcome to Jewels by Alan, a family-owned jewelry business. These terms apply to all in-store purchases and services.

1. All Sales Final: All purchases are final once the transaction is completed. No refunds are offered.
2. Special Orders: Special orders are non-exchangeable and non-refundable.
3. Lab-Grown Diamonds: All sales of lab-grown diamonds are final. No returns, refunds, or upgrades are permitted.
4. Layaway: All merchandise placed on layaway must be paid in full within three 3 months of the initial deposit. Failure to complete payment within this period will result in forfeiture of the initial deposit.
5. Custom Designs: Deposits for custom designs include up to two 2 computer-generated image revisions. Additional revisions will be subject to extra charges, which will be communicated accordingly.

We reserve the right to update these terms as necessary. Please contact us with any questions or concerns.